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When accessing the streaming video page for the first time using Microsoft Internet Explorer, an ActiveX component is automatically downloaded to your system.  If ActiveX is disabled or your security is too high, this download will not occur and no streaming video will be seen.

To correct this, you must temporarily lower your security settings to perform a one-time-only installation of the ActiveX component onto your workstation.  

If you are using Netscape Navigator there is nothing that must be downloaded prior to viewing. Netscape 4.0 and above supports streaming media without the use of plug-ins.

How to verify security settings and manually install:
(MS Internet Explorer)

1)    From the Tools menu, select Internet Options.

2)    Click the Security tab and make note of your current security settings.

3)    Click the Custom Level button.

4)    Set the security level to Low and click OK.
       (Medium will also work depending upon your settings)  

6)    A dialog asking if you want to install AxisCamImage.ocx will appear.

7)    Click yes to start the installation.

NOTE:  If you did not see a dialog box then you may have security settings too high. Instead of disabling ActiveX components, change the security settings to Prompt you instead. This will allow you to install the CameraControl function.

8)    Once the ActiveX installation is complete, return the security settings to their original value, as noted above.

If successful, click here for the full view screen.

If you are still having trouble:

• If you are behind a firewall, verify that it allows motion jpeg applications to pass through.

• Download this self installing file. Save it to your Desktop. Double click the CameraControl.exe icon to start the installation. 

• If you are having trouble viewing images it is possible that the ActiveX component needs to be reinstalled.  It is suggested that you remove the existing ActiveX Component and re-install it.

How to remove the ActiveX component once it has been installed:

1)    From the Tools menu, select Internet Options.

2)    On the General setup box, Click the Settings button under Temporary Internet Files...

3)    Then click View Objects.

5)    Find the object named CamImageClass, highlight the file by clicking it once.

6)    From the File menu, select Remove Program File.

7)    Once removed, choose File, Close.

8)    Click OK twice.

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